When is a user visible?

You can only see a user in the user's list if you both have access to the same company. When a user do not have access to any company, this user will become hidden in Basecone. 

What causes a user to become invisible?

There are several reasons that can cause a user to go hidden. If one of the below action was taken, the user will become hidden in Basecone:

  • The company the user had access to was deleted
  • The company's access was removed from the user's setting by another user
  • The user removed the company's access from their own user settings

Steps to retrieve a hidden user

  • Log in as Super user (or ask a Super user for help)
  • Go to the Settings - Company
  • Go to users tab to see all to see all the users access to the company
  • Search for the username and change the access by clicking on No to Yes
  • Control if the user is visible in the user's list (Settings - Users)

📌 You can also use these steps to control if a user is completely deleted in Basecone. Only the Basecone Superuser have the option to delete a user.
See article: How can I delete a user in Basecone?

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