Sometimes it might happen that you have created a VAT code in Twinfield and this is not showing in Basecone. However you have the option to select it, but the field is empty. Then it is most likely that the short name of the VAT code is not filled in in Twinfield. You can control this using the steps below to see if the VAT codes are entered in Twinfield.
In Twinfield, go to the following location:
- Company settings - VAT
- Click on the VAT you want to control and then
- Click on the edit icon on top of the page next to the VAT code name
After you click on edit, it will redirect you to next page like the image below. On top of the page, you should be able to Edit the VAT code, not Edit VAT rate.
Control what you have entered here in the Short name for this VAT code. Basecone is only able to synchronise this short name and this short name is what will be visible in Basecone and in the booking screen.
Ensure that the correct VAT type is selected: Sales or Purchase.