FAQ - Frequently Asked Questions

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20 articles in this collection
Written by Monica Cha
FAQ relating to booking

Document is delivered or uploaded to the wrong company. What can I do?

Read here how you can easily move a document to another company, you do not need to delete it!
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Written by Monica Cha
Updated over a week ago

Why can't I open the invoice in Twinfield?

Where is the magnifying glass icon to open the invoice?
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Written by Monica Cha
Updated over a week ago

What does it mean when I get the error "accountingSystemState-disabled"?

Why am I not able to book in Basecone?
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Written by Monica Cha
Updated over a week ago

Why is my VAT code not showing in Basecone?

Invisible VAT code in Basecone / Missing short name of VAT code name in Twinfield
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Written by Monica Cha
Updated over a week ago

What does it mean when I get the error "Invalid accounting system credentials"?

I get an error when I try to book or when logging into Basecone
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Written by Monica Cha
Updated over a week ago

How to generate ID link for Twinfield?

Steps to how to add an attachment to a booking by generating a new link using the custom tag
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Written by Monica Cha
Updated over a week ago

How can I delete a customer or supplier from Basecone?

Read more on what you can do remove the deleted customer(s) or supplier(s) from Basecone.
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Written by Monica Cha
Updated over a week ago

How do I remove or change a tag label?

Read more on how to remove a tag label.
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Written by Monica Cha
Updated over a week ago

Where can I authorise my invoice in Basecone?

I don't see my documents to authorize. Please help!
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Written by Monica Cha
Updated over a week ago

How can I change the order of documents in the booking screen?

Read how you can use the validation overview to adjust the order of the documents to be booked in the booking screen
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Written by Monica Cha
Updated over a week ago