FAQs - Frequently Asked Questions

A list of the most commonly asked questions

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22 articles in this collection
Written by Monica Cha
FAQ relating to booking

Document is delivered or uploaded to the wrong company. What can I do?

Read here how you can easily move a document to another company, you do not need to delete it!
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Written by Monica Cha
Updated over a week ago

How do I remove or change a tag label?

Read more on how to remove a tag label.
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Written by Monica Cha
Updated over a week ago

Why can't I open the invoice in Twinfield?

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Written by Monica Cha
Updated over a week ago

What does it mean when I get the error "accountingSystemState-disabled"?

Why am I not able to book? And what does this status mean?
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Written by Monica Cha
Updated over a week ago

What does it mean when I get the error "Invalid accounting system credentials"?

I get this error when I try to book or after I log in Basecone.
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Written by Monica Cha
Updated over a week ago

Why is my VAT code not showing in Basecone?

Invisible VAT code in Basecone / Missing short name of VAT code name in Twinfield
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Written by Monica Cha
Updated over a week ago

How to generate ID link for Twinfield?

Steps to how to add an attachment to a booking by generating a new link using the custom tag
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Written by Monica Cha
Updated over a week ago

How can I delete a customer or supplier in Basecone?

Read more on what you can do to remove the deleted customer(s) or supplier(s) from Basecone.
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Written by Monica Cha
Updated over a week ago

Where can I authorise my invoice in Basecone?

I'm getting emails to authorise invoices in Basecone, but I don't see them when I'm in the application. Where can I control this?
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Written by Monica Cha
Updated over a week ago

How can I change the order of documents in the booking screen?

Read how you can use the validation overview to adjust the order of the documents to be booked in the booking screen
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Written by Monica Cha
Updated over a week ago
General FAQ

I'm unable to find a user, where can I find it back? Or the system tells me that the username already exists

Read here what you can do if you can no longer find a user
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Written by Monica Cha
Updated over a week ago

Where can I change my language settings?

My Basecone is shown in a foreign language. How can I change this to English?
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Written by Monica Cha
Updated over a week ago

How can I delete a user in Basecone?

Explanation how you can properly delete a user
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Written by Monica Cha
Updated over a week ago

Can our office code be changed in Basecone?

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Written by Monica Cha
Updated over a week ago

Can I change the email address or set up a forwarding email system to Basecone?

Read how you can change the unique Basecone e-mail address or how you can set up a forwarding system to Basecone
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Written by Monica Cha
Updated over a week ago

Error 400 bad request - how can this be solved?

HTTP Error 400. The Size of the request headers is too long
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Written by Monica Cha
Updated over a week ago

The button Contact Authoriser doesn't work. Why is that?

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Written by Monica Cha
Updated over a week ago

How long does Basecone store my documents for?

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Written by Monica Cha
Updated over a week ago

Where can I sign up for Basecone's updates & releases?

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Written by Monica Cha
Updated over a week ago

I want to change the details of my contract. Where can I do that?

The address, phone number and/or email address needs to be changed.
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Written by Monica Cha
Updated over a week ago

The attachment in the e-mail has been renamed to winmail.dat

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Written by Monica Cha
Updated over a week ago

Is Basecone ISO- or ISAE certified?

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Written by Monica Cha
Updated over a week ago