When is a user visible?
You can only see a user in the user's list if you both have access to the same company. When a user do not have access to any company, this user will become hidden in Basecone.
What causes a user to become invisible?
There are several reasons why a user goes hidden. If one of the below action was taken, the user will become hidden in Basecone:
The company the user had access to was deleted in Basecone
The company was migrated/transferred to another Basecone environment
The company was removed from the user's setting by another user
The user removed the company's access from their own user settings
Or something went wrong when creating the user
Steps to retrieve a hidden user
Log in as Super user (or ask a Super user for help)
Go to Settings - Company - Action (edit)
Go to tab Users
Type in the username or email to find the user
Control the Access status of the user
Click on No to change the access status to Yes
Control if the user is visible in the user's list (Settings - Users)
📌 You can also use these steps to control if a user is completely deleted in Basecone. Only the Basecone Superuser have the option to delete a user.
See article: How can I delete a user in Basecone?