Frequently asked questions 

1 . Where can I download the Basecone Spenser app?
2. Do I need to pay for the Basecone Spenser app?
3. How do I activate the expense claim module?
4. Why am I not able take photos of my receipts?
5. My archive does not seem to be complete?
6. My camera is taking automatic photos, how can I disable this?
7. How can I set up or reset the pincode?

Frequently asked questions and answers

1 . Where can I download the Basecone Spenser app?
The Basecone Spenser app is only available in the App Store or Google Play Store.

2. Do I need to pay for the Basecone Spenser app?
The app is free to download and free to use. If you are using the app to upload documents to Basecone, there is no fee when you use the invoice module.
If you are using the expense module to declare your expenses, then you may have an additional fee depending on your region/subscription. Please click here to see the pricing page.

3. How do I activate the expense claim module?
This module can be activated for each user by a user with the role of Superuser or Accountant. Click here to read more on how you can activate this.

4. Why am I not able take photos of my receipts?
When you first install the app on your mobile, it will ask you to give permission access to your camera. If you have given the app to access your camera, then you can take photos. This feature is only prompted because it needs to get access to make use of the camera. If you have not given the app permission, then you may need to re-install the app or delete the cache of the app so that you will be 

5. My archive does not seem to be complete?
In the Spenser app, you are only able to view the last 25 documents sent. To view the complete archive, please login to the online application to view the complete archive.

6. My camera is taking automatic photos, how can I disable this?
When you open the camera function, you can disable the automatic function by tapping the auto function on the top right of the screen. Click here for picture illustration.

7. How can I set up or reset the pincode?
Click here to see how you can setup or reset your pincode.

Did this answer your question?